TECH-NIC (BRISTOL) LLP Terms and Conditions

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TECH-NIC relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website, or our services.

 

Part 1 of the terms apply to IT Products and Services related to TECH-NIC and Part 2 apply to Battery related services.

 

Company Information

TECH-NIC (BRISTOL) LLP is a company registered in the UK with our registered office located at: 5D Hanham Hall, Whittucks Road, BS15 3FR. 

Our company registration number is OC437307 and our VAT number is 324728695.

 

Your Rights

You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is overridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

 

Trademarks

All trademarks, service marks and trade names of TECH-NIC used in the site are trademarks or registered trademarks of TECH-NIC (BRISTOL) LLP.

 

Quotes

Any verbal or written quote given by TECH-NIC is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.

 

Diagnostic Fee

We believe in the best possible service and thoroughness for our customers! So we may have a small diagnostic fee if you decide to not go ahead with a repair once booked in to cover time and overheads. Most diagnostics take less than an hour, so we cap the diagnostic fee at one hour (£35.00 including VAT)

• We will always let you know before carrying out more extensive diagnostics if deemed required.

• All diagnostic charges will be waived if a customer decides to go ahead with repair work with TECH-NIC.

• We reserve the right to request an up-front diagnostic fee upon drop off.

 

Payment Terms

Unless otherwise agreed full payment must be made at time of collection or prior to delivery. We accept Debit/Credit Card, Cash or Bank Transfer. If an invoice is emailed the payment is due 14 days from the invoice date.

 

Liability

• To the maximum extent permitted by law, TECH-NIC shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Site or our services.

• Our total liability to you in respect of all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid by you for the services.

 

PART 1: 

(A) IT Products 

 

Warranty 

• 6 Months Return to Base Warranty on any items sold as "Refurbished" or 12 Months for eBay Refurb Program and New Goods.

 

Returns 

• You can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned in a resalable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories. If the Goods are returned incomplete or are not in their original condition, we may deduct from the refund the costs incurred. 

• TECH-NIC requires notification of return and timely dispatch of no longer than 14 days, our return address can be found above.

 

Faulty Goods

• Faulty goods must be notified to TECH-NIC within 30 days of delivery and will be collected, repaired or replaced, and redelivered free of charge. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement.

• If faulty goods are notified to TECH-NIC after 30 days and within the warranty period and are to be returned to us at the expense and risk of the customer. The customer should arrange their own shipping back to us and ensure that the parcel is adequately packed. Goods that are repaired or replaced under warranty will be re-delivered free of charge.

 

Refunds

• Refunds are dependent on the condition of the goods received back. Damaged, incomplete or excessively used goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. The customer will be advised of all chargeable repairs before such work commences.

• Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of misuse will be subject to repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences.

• We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Bristol based office, please contact us in advance.

• Accidental damage is not covered under our warranty, this includes screen damage, liquid damage, viruses, software corruptions etc.

 

Laptop Battery Disclaimer

• As batteries are consumable and deteriorate over time, they will be covered for 30 days from purchase and are excluded from the warranty period.

 

(B) IT Services Provided

 

General

• Customers must ensure their device is backed up before drop-off. If the device is not functioning before drop-off, the client understands there is a risk of data being lost. We are not responsible for any data loss.

• To test the replacement of parts & hardware tests, we require a method to get past the lock screen (PIN or Password). If you are unable to provide this information, we cannot fully guarantee quality of work.

• We reserve the right to decline work on any device at our discretion.

• Damaged devices may have underlying faults that are not initially apparent. Disassembling the device may reveal additional damage. We are not liable for additional work if this happens.

• We will make efforts to repair all devices, however parts availability might make this not possible.

• We will notify you by email or phone when your device is ready for collection. If the device has not been picked up within 30 days, a holding fee will be charged. After 90 days, we are entitled to keep your device, to recycle or reuse for parts or as a whole to cover costs of your repair service.

• Use of our repair service may void any manufacturer or 3rd party warranties you may have on your device. If you would like to avoid this, then please take your device to an authorised repair centre.

• Where parts are required to be ordered for your repair, a deposit for the parts will be required. If you do not return after 30 days, we will charge a restocking fee. A deposit is only applicable if you are retaining your device whilst we get the part in stock. If these are non-returnable parts we may still charge for these even if a fix is not possible.

• Only one promotion can be applied at any time of your repair, this includes Student, NHS and time-limited promotions. 

• On drop-off, we will ask you for relevant contact details. We use this data for contacting you for device updates, collections & after sale service (warranties). If you would like to read more about this please see our Privacy Policy.

• Our repair work is guaranteed for 30 days from the date the product is returned to you for the fault we repair if the part goes faulty.

 

On-Site Callouts

• We require that at least one person (over 18 years of age) be present during the on-site visits.

• If we are supporting someone under the age of 18 years old. An adult (over 18 years of age) must be in the same room.

• A person with login details to the administrator account for the device we are working on.

• Additional callout charges apply if the site is further than 5 miles from our office address or inside the Bristol ULEZ.

• We accept Cash, Debit/Credit Card or Bank Transfer upon conclusion of a callout.

 

Data Recovery Service

• Whilst we attempt to recover your data, this may not be possible depending on the nature of the failure. We may only be able to achieve a partial recovery, but this may still be chargeable.

• After data recovery, an additional drive will be required to transfer the data onto.

• In most cases we do a direct transfer from your old drive to your new drive. In cases where the old drive is failing too much to wait, we may back it up to our secure storage device. This device is encrypted with a password, we will keep this for 30 days then securely erase the drive.

 

Hardware Destruction/Recycling

In some cases, we recycle your hardware (excluding storage devices). We will do one of the following:

 

• Refurbish some or all parts of the device for resale.

• Economically recycle hardware.

 

By agreeing for us to recycle your hardware, you are aware that we may refurbish your hardware for resale. Hardware cannot be reclaimed once one of the above processes has begun.

 

Company Liability

• If your device is damaged by TECH-NIC, you are entitled to a fully working refurbished device of equal value to the device you had a repair on. This value is based on the used market value rather than your original purchase price. To receive a replacement device, you still will be charged the agreed amount of the repair of your original device. Your original device will be kept for recycling or for parts. Sourcing your replacement device may take some time, our staff will let you know an estimated SLA.

• In the unlikely event that your device is lost or stolen whilst in our possession, we will notify you as soon as possible and replace your device with a device that has the same used market value. If we can’t replace your device/model with the same we will offer one of similar specification.

 

PART 2

1. eBike Battery Services

 

General

• Online orders can take up to 2 working days to be processed including collections and dispatches.

• Prices and images are subject to change without notice.

• ​If we cannot repair a battery for technical reasons outside of our control (e.g. parts not available or anti-tamper chipped BMS), in such situations we still charge a £18.00 nominal fee for the return of the battery, or we can recycle your battery for no additional cost.

• Disposal of old lithium batteries are calculated at £3.50 inc VAT a KG, however we may also recycle your old battery for no cost on a case by case basis.

• For more complex jobs we may recommend longer testing time to fully load and capacity test a battery beyond the standard 1 hour diagnostic fee.

• After diagnostic of the issue we will issue a full repair estimate.

• Total service time can take up to 10 working days, if there are any delays we will contact you first.

 

Repairs 

• All our repair work comes with a 30-day guarantee from once you receive it back relating to the work we carried out unless otherwise stated. 

• Additional issues outside of what was repaired will not be covered, for example if a battery is found to have other cells displaying a fault that were not replaced. (Lithium cells can degrade and self discharge over time due to SEI layer growth, loss of active lithium, structural damage from cycling, and thermal stress, leading to reduced capacity and efficiency.)

• However, if within 30-days of return to you it is found that a cell revival or voltage re-balancing service has failed due to unforeseen slow self discharging cells and it's clear a re-cell is needed, we can offer an upgrade to a rebuild for the cost difference at our discretion.

 

Full Rebuilds / Recelling

• We offer 6 Months RTB Warranty on batteries we fully rebuild using our own cells or for new builds. If the rebuilt battery fails due to our workmanship or faulty parts within this period, we will repair or rebuild it at no additional cost. 

• Warranty does not cover issues arising from misuse, accidental damage, or modifications made by the user, this warranty period also carries over to the BMS if this too was replaced. 

• This 6 month period is only valid for complete cell replacements / rebuilds, any partial cell replacements fall under the 30-day repair guarantee.

• Generally we do not provide refunds on battery new builds or re-cells. It is a time-consuming process that requires a very high level of electronics expertise to build a Li-ion battery pack. If we can prove that the battery is working beyond reasonable doubt, the only compromise we can offer in this regard is to take back our cells and offer a pro rata refund. 

• Refunds are offered at our discretion.

 

Shipping

• Unless otherwise specified, all shipments are sent by an established courier of our choice. Quicker, express services are available upon request and additional charges will be incurred.

• We do not ship to APO/FPO military address or P.O Box addresses.

• We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Bristol based office, please contact us in advance.

 

Cancellation

All orders must be cancelled within 48 hours. While we may attempt to cancel / hold / make changes if the order has not shipped, depending on how far into the process we are it may not be possible to cancel.

Once the order has shipped it cannot be cancelled.

 

Exclusions

The guarantees and warranties do not cover:

• Damage caused by misuse, neglect, or improper handling.

• Issues resulting from unauthorised modifications or repairs by third parties.

• Normal wear and tear.

• Commercial/industrial use where excessive usage and/or excessive weight transportation is required (pedicab, delivery vehicle, rental company).

 

Other exclusions:

• We do not repair or rebuild batteries that are deemed to be beyond economical repair or those that pose a significant safety risk.

• We reserve the right to refuse service for any battery that does not comply with our safety and operational standards.

 

Customer Responsibilities:

• Proper Use: Customers must use the batteries in accordance with the manufacturer’s guidelines and not expose them to conditions that could cause damage or degradation.

• Inspection: Upon receiving the repaired or rebuilt battery, customers should inspect it immediately and report any issues within 30 days.

• Maintenance: Customers are responsible for the proper maintenance and care of the battery, including regular charging and storage in suitable conditions.

 

Inherent Risks of Lithium-Ion Battery Usage:

• Lithium-Ion batteries (and other rechargeable batteries) are potentially hazardous and dangerous when subjected to abusive conditions. As such, they can become hot, explode or ignite thus causing serious injury to person or damage to property. This is known as ‘Thermal Runaway’. TECH-NIC holds no responsibility for any injury or damage caused by thermal runaway of Lithium-Ion batteries (or other rechargeable batteries). You, the purchaser and/or user of any Lithium-Ion battery or product containing Lithium-Ion batteries are responsible for the use of such products.

• When using a Lithium-Ion battery never connect the positive and negative terminals of the battery to each other with any conductive material (also known as a “short”, “short-circuit” or “shorting” the battery). This will cause the battery to rapidly discharge energy into the conductive material, heating both the material and the battery and potentially causing injury or damage from the battery or material becoming hot, igniting and/or exploding. Never store your battery with any conductive materials that may short the battery such as necklaces, hairpins, watches or other metal objects.

• Keeping your battery in a safe location can help reduce, but not completely eliminate, the risks associated with using a Lithium-Ion battery. Never expose your battery to water (especially salt water) or allow the battery to get wet. Avoid storing the battery in any location where it may come into contact with water. When not in use keep your battery at room temperature (20-25 Degrees), and out of direct sunlight. Do not place the battery in or near fire, stoves, microwaves, or other heat generating devices.

• Always turn your battery off when not in use and never charge your battery when unattended. Do not overcharge the battery (ensure you use the charger provided). When using smart chargers, be aware that damaged or malfunctioning batteries can still become overcharged and become hot, ignite, or explode. As such, never charge your battery unattended, even when using a Smart Charger.

• Immediately discontinue charge/discharge of the battery if it emits an odour, feels hot, changes shape or colour, or appears to exhibit any other abnormal behaviour. Never use water to cool down an overheated battery. Never compress, put excessive pressure on, or puncture your battery. In the event you come into physical contact from the acid of the battery, rinse the area well with water or vinegar and immediately seek medical care.

 

Last Updated: June 2024