Privacy Statement

Data and its protection is our number one priority. Whether it is prevention of data loss, data recovery or privacy, these principles guide our attitude to your data. GDPR (General Data Protection Regulation) concerns how companies treat your data. This includes what is kept, how it is processed, how it is stored and how long it is stored.

 

Protection of your Data

If you leave your computer with us at our office, we take contact details so we can let you know when your job is complete. This usually contains your name, address, email address, telephone number and make of your PC. It might also contain information about work carried out on the job. This data is stored electronically via a 3rd party that is encrypted and GDPR compliant. This information will be kept for up to 6 years so we can refer back should you need further work carried out on the PC. Your data is never used for third-party profit or distribution of any kind.

 

Some data is stored in the cloud such as our accounting software, but all 3rd party programs we use are GDPR compliant. Our company also resells online products to our customers such as Microsoft Office, but again all are GDPR compliant. No data is shared with these companies unless essential in the setting up of the account for your use.

 

Names and phone numbers that are taken over the phone are only kept if required for an onsite visit or for recurring work. If they are not needed they are shredded or deleted.

 

Hard Drive and Data Destruction

In compliance with UK data protection regulations, including the Data Protection Act 2018 and the GDPR, TECH-NIC ensures the secure and responsible destruction of all hard drives and data storage devices entrusted to us. 

 

We adhere to industry best practices for data destruction, which include degaussing, shredding, or using certified data erasure software to guarantee that all data is irretrievably destroyed. Upon completion, we can provide a Certificate of Destruction to confirm the process has been carried out in accordance with regulatory requirements. This certificate serves as your assurance that the data has been permanently removed and cannot be recovered. 

 

By choosing our services, you can be confident that your data is handled with the utmost care and integrity, safeguarding your business and your customers from data breaches and ensuring full compliance with legal obligations.

 

Data from Customer Computers

When we hold your computer or equipment in the shop we treat it with respect. It is labelled to avoid any confusion with other equipment. It is also stored in a locked alarmed environment.

 

If any of your computer data is retained in the office, either to protect the data or to enable us to copy to a new system, this data is encrypted if possible, and if not, it is stored on a physically secure device. It is not accessed or viewed by us, unless given express consent from the owner of the data. It never leaves the office (unless agreed in advance) and is deleted after the job is complete (usually within a month or earlier if you request).

 

Marketing

We have only ever mailed out promotional information where you have opted in to receive this information. We now prefer to keep you up to date on our website and social media.

 

Customer Rights

You have the right to contact us and ask about what data we keep about you and its accuracy. You also have the right to request deletion of this data.

 

If you would like to access, amend or delete any information we hold on you please contact us: enquiries@tech-nic.co.uk